The 5 golden rules for a good Experience in 2024

January

2024

Rémi Le Druillenec, unveils the Top Initiatives of 2023 through the prism of the R.O.X.™ and the challenges of the Experience for 2024.

Héroïne is the art of designing experiences that leave a lasting impression. Scenography, space design and sensitive storytelling at the service of your world and the people who inhabit it.

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Further information

What kind of customer experience can we offer in the face of the frustration generated by scarcity strategies?

What exactly do we mean by "scarcity strategy"? In an age of immediacy and sharing, does scarcity still make sense? And how can we manage customer frustration with this more or less orchestrated scarcity?

Article

Haute Parfumerie house Amouage inaugurates its first flagship on the American continent

HEROINE

PR NewsWire

Haute Parfumerie house Amouage inaugurates its first flagship on the American continent

The boutique is part of a major worldwide distribution effort and a key step in Amouage's expansion in the United States.

Press

Dupes: experience as the ideal tool to counter them

HEROINE

LUXUS+

Dupes: experience as the ideal tool to counter them

Written for Luxus+ - With 71% of Gen Zers claiming to buy dupes, should we continue to believe that only justice can stem the tide?

Article