Welcome to Héroïne
The Brand Experience Agency
We support luxury brands in transforming their customer experience, thanks to our proprietary R.O.X.™ (Return On eXperience) method and our two areas of expertise: Consulting and Design.
We connect the dots.
Héroïne every interaction into a relationship and every relationship into a source of performance.
r.rO.ox.x !
Return
on
experiences
The R.O.X.TM method
So that your customer journeys simultaneously strengthen the emotional connection with your community and the performance of your business.
Héroïne R.O.X.™️, the only unit of measurement for experience, which enables it to strategize, program, and design customer journeys, regardless of the channel.
The 5 pillars of the R.O.X.tm method
Each pillar addresses one facet of Experience, responding to specific customer expectations, and engaging customers over the long term.
Let's imagine your
future brand experience
together


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