At Héroïne, we love a bold spirit.

Do you think you have an idea or a talent that could give our projects a boost?

Send us an unsolicited application with your portfolio/CV and tell us why we'd make a legendary duo!

We look forward to meeting you.

For the past seven years, Héroïne luxury brands transform their customer experience. Using our proprietary R.O.X.™ (Return On eXperience) methodology and our dual expertise in design and consulting, we help brands design, manage, and measure their experiences to turn them into powerful drivers of growth, customer loyalty, and brand desirability.

Our field of expertise lies at the intersection of design, space, objects, and brand storytelling.

A place where every project requires both vision and attention to detail.

From cosmetics to spirits, and from watchmaking to jewelry, we work with leading brands and groups such as LVMH, L’Oréal, Cartier, Fred, Bottega Veneta, and Rémy Martin on international projects from our offices in Paris and Dubai.

We are entering a new phase. More projects, yes, but above all, projects that are more ambitious, more cross-functional, and more demanding in both their design and execution.

To support this momentum, we are hiring a Senior Design Director—someone with extensive experience who can lead projects from start to finish, from the initial concept through to implementation, under the guidance of the creative director.

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YOUR MISSIONS

You are a key contributor to the agency’s creative vision, capable of transforming a brand’s vision into a meaningful and cohesive experience. Your role focuses on three key areas:

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Creative & Design Lead

• Drive the creative vision of projects, from the concept phase through to final delivery
• Design retail and brand experiences that combine creative impact, business relevance, and emotional engagement
• Developing 360° concepts
• Ensure excellence and creative consistency across all deliverables
• Contribute to client presentations with a strong creative approach

Project Management

• Manage national and international projects from start to finish
• Work closely with the creative direction team, the consulting teams, and the strategy team
• Oversee production and ensure creative compliance through to completion

Team Management

• Manage and mentor junior designers, and develop the team's skills
• Manage the creative and production resources assigned to projects (internal and external)
• Passing on expertise and training junior staff in the ROX method

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THE HERO(INE) WE ARE LOOKING FOR

Super skills

• Significant experience at a retail design agency or with a client, at least 8 years
• Mastery of design, the ability to produce and commission work
• A keen sensitivity to space, objects, materials, and manufacturing processes
• Curiosity about new tools, particularly AI-generated images
• Knowledge of the luxury and premium sectors, including their conventions and requirements
• Fluent English essential

Superpowers

• Drawing as a natural language: you think in three dimensions just as much as you do in images
• Ability to conceptualize effectively and engage in concrete projects
• High standards without rigidity
• Enjoys working as part of a team; able to listen, share, and communicate
• A constant sense of curiosity, dedication, and consideration for others
• Entrepreneurial spirit and a desire to build for the long term

WHY JOIN HÉROÏNE

• A key creative role at a rapidly growing agency with an international reach
• Projects for the world’s leading luxury, beauty, and lifestyle brands
• A challenging and stimulating environment, where every project involves research, testing, tweaking, and refining
• A passionate, agile and close-knit team
• Inspiring, committed founders
• A beautiful facility located in Paris, in the heart of the 8th arrondissement, featuring a gym and a personal trainer
• Luncheon voucher card

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To apply, please send your resume and cover letter to: recrutement@heroine.paris, specifying the reference DESDIR26

YOUR MISSIONS

As Customer Experience Project Manager - Luxury, you will be the point of contact for our customers. You will manage and coordinate their projects, from methodological and budgetary recommendations to the definition of the experience strategy and delivery of deliverables. Your responsibilities will include the following:

Board

• Understanding and analysis of the issues, context, target and implementation of the tools required for this analysis (audit, benchmark, etc.).
• Defining a response strategy
• Customer experience programming using the R.O.XTM method
• Implementation/monitoring of deliverables

Commercial Relations

• Customer relationship management on national and international projects
• Building strong relationships and meeting the challenge of customer satisfaction
• Building sales pitches
• Negotiate and defend the agency's rates and profitability, with the aim of increasing revenue.

Project management, financial and contractual monitoring

• Leading the teams involved in delivery and ensuring compliance with internal processes
• Monitoring project invoicing and profitability
  

THE HERO(IES) WE'RE LOOKING FOR:

Super-skills :

• Master 2, Business schools, IEP (...) - End-of-studies internship
• Curiosity about customer experience, branding and design, and the luxury sector

Super-powers :

• Fluent written and spoken French and English
• Proficiency in the use of Microsoft Office and Keynote tools
• Aesthetic and graphic sensitivity
• Rigor and organization
• Good analytical and synthesis skills
• Flexibility and adaptability to work with multidisciplinary teams and on different brand issues

WHY CHOOSE HÉROÏNE ?

Your working environment

• Exceptional premises in the heart of Paris' 8th arrondissement
• International customers and projects
• Direct contact with the world's finest luxury brands
• Progressive autonomy adapted to your development
• A creative, caring environment where every idea counts

Our super-benefits

• Participatory committees: parties, superpowers, AI... The choice is yours!
• Luncheon voucher card
• Terrace + gym (work-life balance ✅)
• Ad hoc telecommuting (flexibility assumed)
• 100% reimbursed transport
• Personalized support and mentoring

PRACTICAL INFO

Duration: 6-month internship; graduation internship required
. Start date: January 2027

READY TO JOIN THE ADVENTURE?

If you're motivated, curious and ambitious, if you want to help shape the experience of the most iconic brands, then we can't wait to meet you!

Send your application + covering letter to:
recrutement@heroine.paris quoting reference CHPO25

At Héroïne, every talent has its place. We value diversity and inclusion as drivers of innovation.