At Héroïne, we love a bold spirit.

Do you think you have an idea or a talent that could give our projects a boost?

Send us an unsolicited application with your portfolio/CV and tell us why we'd make a legendary duo!

We look forward to meeting you.

To support our growth we are looking for a Consulting & Development Manager

You are dynamic, proactive and results-oriented.
You like challenges and achieving your objectives.
You have a genuine business sense, a keen sense of customer relations and solid experience in a retail design agency.

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YOUR MISSIONS :

Be a key player in the agency's growth by developing business opportunities and ensuring excellent project management. Your role revolves around two complementary areas:

• Business development: identify opportunities and grow the customer portfolio‍
• Sales support & project management : act as a point of contact for customers, managing and coordinating their projects

‍DEVELOPPEMENTBUSINESS

• Identify and activate new business opportunities with premium and luxury brands
• Participate in prospecting and approach strategy (monitoring, targeting, outreach, making contact)
• Introduce the agency to new prospects
• Build and negotiate sales proposals
• Nurture the agency's development strategy: market analysis, identification of levers, contribution to growth plan

COMMERCIAL FOLLOW-UP & PROJECT MANAGEMENT

• Manage customer relations on national and international projects
• Manage end-to-end projects and meet the dual challenge of customer satisfaction and agency profitability
• Steering the consulting dimension in recommendations: analyzing the issues and context, defining the response strategy, planning the customer experience using the R.O.X™ method, and monitoring the production of deliverables.
• Ensure rigorous financial management
• Contribute to resource planning and allocation
• Manage consultants and junior consultants in carrying out these assignments

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THE HERO WE'RE LOOKING FOR:

SUPER-SKILLS:

• Significant experience in a retail design agency
• A keen sense of sales development, margin management and customer relations
• Knowledge of the Luxury/Beauty industries, their players, challenges and dynamics, with an established network in these industries
• Fluent English essential

SUPER-POWERS:

• Oral and interpersonal skills
• Rigor and organization
• Reliability
• Flexibility, autonomy, versatility
• Natural leadership and a true team player
• A taste for challenge
• Entrepreneurial spirit

‍WHYJOIN US?

• A key role in the development of a fast-growing international agency
• A challenging and stimulating environment
• A passionate, agile and close-knit team
• Inspiring, committed founders
• Projects for the finest luxury, beauty and lifestyle brands.
• Premises based in Paris, in the heart of the ^8th arrondissement
• Luncheon voucher card

To apply, send your CV and covering letter to: recrutement@heroine.paris quoting reference DECODEV25

To support our growth, we are looking for an Associate Partner.

You are strategic, persuasive and enjoy working in demanding environments.
You know how to manage complex projects, analyze strategic issues and propose concrete, differentiating solutions. You have a real taste for reflection and consultancy, and know how to support your customers with clarity and relevance at all levels of the organization.

You like to challenge the existing, to get out of the established frameworks to invent and reinvent with a pioneering and entrepreneurial spirit.

You have genuine business acumen, a keen sense of customer relations and solid experience in a consulting firm.

YOUR MISSIONS :

As an Associate Partner, you will play a key role in the development of the consulting vertical, the growth driver of the Héroïne agency. Your missions are structured around 4 key areas:

COMMERCIAL DEVELOPMENT

• Nurture the development strategy of the consulting vertical: market analysis, identification of levers, contribution to the growth plan
• Identify and activate new business opportunities with premium and luxury brands
• Participate in prospecting and approach strategy (monitoring, targeting, outreach, making contact)
• Introduce the agency to new prospects
• Build and negotiate sales proposals

‍CONSEIL

• Understand and frame complex issues, identify strong insights, develop solid strategies and propose adapted, differentiating solutions to customers in the luxury goods industry.
• Continue to develop the agency's thinking, structuring and process approaches, methods and tools, and embodying it internally and with our customers and prospects‍
• Drive production and defend high-level deliverables with storytelling, impact and conviction‍

MISSION MANAGEMENT ‍

• Be the point of contact internally and with customers, particularly at C-level.‍
• Manage end-to-end projects, from defining objectives to delivering recommendations and deliverables.‍
• Define, implement, monitor and optimize project processes (stages, timings, deliverables, RACI).‍
• Organize and allocate resources according to priorities, monitor and adjust during the course of the project.‍
• Ensure rigorous financial management and meet the dual challenge of customer satisfaction and agency profitability.

‍LEADERSHIP& CORPORATE CULTURE

• Coordinate, motivate and supervise teams while inspiring confidence and embodying the agency's culture.
• Contribute actively to the corporate culture and the sharing of best practices.‍

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THE HERO WE'RE LOOKING FOR:

SUPER-SKILLS :‍

• Significant experience in consulting firms
• Stronganalytical and synthesis skills
• Initiative and ability to identify and seizeopportunities
• Fluent English‍
• Knowledge of retail and theluxury goods industry would be a plus

SUPER-POWERS :‍

• Oral and interpersonal skills
• Intellectual curiosity
• Rigor
• Reliability and autonomy
• Flexibility and versatility
• Natural leadership and a true team player
• Entrepreneurial spirit
• A taste for Challenge‍

WHY JOIN US‍

• A key role in the development of a fast-growing international agency
• A challenging and stimulating environment
• A passionate, agile and close-knit team
• Inspiring, committed founders
• Projects for the finest luxury, beauty and lifestyle brands.
• Premises based in Paris, in the heart of the ^8th arrondissement
• Luncheon voucher card

To apply, send your CV and covering letter to: recrutement@heroine.paris quoting reference ASPA25

YOUR MISSIONS

As Customer Experience Project Manager - Luxury, you will be the point of contact for our customers. You will manage and coordinate their projects, from methodological and budgetary recommendations to the definition of the experience strategy and delivery of deliverables. Your responsibilities will include the following:

Board

• Understanding and analysis of the issues, context, target and implementation of the tools required for this analysis (audit, benchmark, etc.).
• Defining a response strategy
• Customer experience programming using the R.O.XTM method
• Implementation/monitoring of deliverables

Commercial Relations

• Customer relationship management on national and international projects
• Building strong relationships and meeting the challenge of customer satisfaction
• Building sales pitches
• Negotiate and defend the agency's rates and profitability, with the aim of increasing revenue.

Project management, financial and contractual monitoring

• Leading the teams involved in delivery and ensuring compliance with internal processes
• Monitoring project invoicing and profitability
  

THE HERO(IES) WE'RE LOOKING FOR:

Super-skills :

• Master 2, Business schools, IEP (...) - End-of-studies internship
• Curiosity about customer experience, branding and design, and the luxury sector

Super-powers :

• Fluent written and spoken French and English
• Proficiency in the use of Microsoft Office and Keynote tools
• Aesthetic and graphic sensitivity
• Rigor and organization
• Good analytical and synthesis skills
• Flexibility and adaptability to work with multidisciplinary teams and on different brand issues

WHY CHOOSE HÉROÏNE ?

Your working environment

• Exceptional premises in the heart of Paris' 8th arrondissement
• International customers and projects
• Direct contact with the world's finest luxury brands
• Progressive autonomy adapted to your development
• A creative, caring environment where every idea counts

Our super-benefits

• Participatory committees: parties, superpowers, AI... The choice is yours!
• Luncheon voucher card
• Terrace + gym (work-life balance ✅)
• Ad hoc telecommuting (flexibility assumed)
• 100% reimbursed transport
• Personalized support and mentoring

PRACTICAL INFO

Duration: 6-month internship, end-of-study internship imperative
Start date: 1st semester 2026

READY TO JOIN THE ADVENTURE?

If you're motivated, curious and ambitious, if you want to help shape the experience of the most iconic brands, then we can't wait to meet you!

Send your application + covering letter to:
recrutement@heroine.paris quoting reference CHPO25

At Héroïne, every talent has its place. We value diversity and inclusion as drivers of innovation.

For more than six years, Héroïne luxury brands transform their customer experience. Using our exclusive R.O.X.™ (Return On eXperience) method, we help brands design, manage, and measure their experiences to turn them into real drivers of growth, loyalty, and desirability.

More specifically, within our consulting vertical, we support our clients in audit assignments ranging from analyzing their ecosystem to defining strategic recommendations and operational planning for the experience, with the aim of proposing approaches and solutions that generate growth and remain faithful to the brand's core values. 

From beauty to wines and spirits, watchmaking and jewelry, we advise companies and groups such as LVMH, L'Oréal, Cartier, Fred, Bottega Veneta, and Rémy Martin on international projects from our offices in Paris and Dubai.

As a Junior Consultant – Brand Strategy Consulting, you will join the agency's Consulting vertical and become part of a team of consultants working on high-value strategic issues for brands. You will be supported on a daily basis and throughout your internship by an experienced consultant.

You want to:

• Understanding and mastering the challenges of Brand Experience and Retail Strategy
• Contributing to strategic issues for inspiring brands, mainly in the luxury sector
• To evolve in an environment combining strategy, creativity, and fieldwork
• To work closely with consultants, designers, and retail experts
• To follow projects from strategic planning to their operational implementation

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YOUR MISSIONS

As part of the Consulting team, you will work on Brand Experience and Retail Strategy projects, contributing to their management and the production of high value-added deliverables.

Council (Strategy)

• Participate in the design of brand experiences through the lens of the R.O.X.TM method (customer journey, retail experience, strategic principles)
• Conducting retail audits: benchmarks, competitive analyses, field assignments, reporting findings
• Contribute to the analysis of strategic issues and the formulation of appropriate recommendations.

Business relationship (Business Development)

• Contribute to customer relationship management: understanding needs, responsiveness, quality of communication
• Participate in the preparation and structuring of commercial proposals

Project management (Delivery)

• Contribute to project organization and monitoring: adherence to milestones, timelines, and deliverables
• Participate in internal coordination and preparation of customer communications (meetings, reports, materials)

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THE HERO(INE) WE ARE LOOKING FOR

Super skills

• End-of-studies internship
• Master's degree – Business school, IEP, or leading university
• Strong interest in the luxury industry, consulting, strategy, brand experience, and retail
• First experience in consulting and/or within a luxury or premium brand, and in sales/retail, is appreciated.

Superpowers

• Excellent command of French and very good level of English, both written and spoken
• Strong analytical, synthesis, and structuring skills
• Ability to produce clear, structured, and high-quality deliverables
• Rigorous, organized, and reliable in managing assignments
• Intellectual curiosity, critical thinking, and storytelling skills
• Comfortable working in teams and with multidisciplinary profiles

WHY CHOOSE HÉROÏNE ?

• A unique position
• Work on high-value-added strategic projects for the world's most prestigious brands and luxury houses.
• Gradually gain autonomy and responsibility within a demanding and supportive team.

Our super benefits:

• Participatory committees: parties, superpowers, AI... The choice is yours!
• Luncheon voucher card
• Terrace + gym (work-life balance)
• Ad hoc telecommuting (flexibility assumed)
• 100% reimbursed transport
• Agency in the heart of Paris's 8th arrondissement

PRACTICAL INFO

Duration: 6-month internship or work-study program

Start date: As soon as possible

Location: Paris^{8th arrondissement}

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READY TO JOIN THE ADVENTURE?

If you're motivated, curious and ambitious, if you want to help shape the experience of the most iconic brands, then we can't wait to meet you!

Send your application + cover letter to: recrutement@heroine.paris