SPEAKING POINTS

Royal Monceau, Bulgari, Orient Express... Put on your cocktail attire, and let's spend the evening at the hotel!

Article

Royal Monceau, Bulgari, Orient Express... Put on your cocktail attire, and let's spend the evening at the hotel!

August

2023

To what extent are high-end hotels opening up new horizons for offering unique, memorable Experiences to customers of luxury brands?

Héroïne is the art of designing experiences that leave a lasting impression. Scenography, space design and sensitive storytelling at the service of your world and the people who inhabit it.

No items found.

Further information

Artificial Intelligence: the article I never wrote!

AI is increasingly being used to improve the Customer Experience. But is AI really revolutionizing the Customer Experience? Are we living a lightning shift to the artificial age?

Article

Storytelling is dead, long live storyproving!

HEROINE

LUXUS+

Storytelling is dead, long live storyproving!

Written for Luxus+ - When prices rise faster than perceived value, what does the luxury sector have left to offer?

Article

The 5 golden rules for a good Experience in 2024

HEROINE

Le journal du luxe

The 5 golden rules for a good Experience in 2024

Rémi Le Druillenec, unveils the Top Initiatives of 2023 through the prism of the R.O.X.™ and the challenges of the Experience for 2024.

Article