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Turning a confidential salon into an exceptional sensory and emotional experience

How do you translate the heat of the Omani desert into the hushed atmosphere of Harrods? For its new salon in the legendary London department store, Amouage entrusted Héroïne with the design of an ultra-premium space dedicated to haute parfumerie d'expérience. Conceived as a sensory refuge, the space celebrates the art of entertaining the Omani way: an immersive and emotional brand experience, blending design, savoir-faire and hospitality.

Date

2025

sector

Perfumery

customer

Amouage

rental

London

Expertise

Design

Board

London perfume salon

THE CHALLENGE

Transforming a private salon into a strategic lever for experience and desirability

How do you create a space capable of seducing a VIC clientele not through ostentation, but through the right details, the emotional intensity of the experience and the power of sensory storytelling?

For its move into the Harrods Fragrance Salon, Amouage wanted to create an exclusive space worthy of its heritage: an intimate, experiential and cultural space, designed for a VIC clientele. The challenge: to express the philosophy of the House, the union of Omani tradition and modernity, while offering a highly personalized customer experience.

London perfume salon

OUR SOLUTION

A manifesto of experience and hospitality, where design, lighting and storytelling are at the service of customer relations.

THE TENT - HARRODS - 2025

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the concept

The Tent

A confidential setting inspired by Bedouin halts

Salon de parfum is much more than a private salon: it's an invitation to travel, where the history of Bédoin becomes the common thread of a unique sensory experience. The concept draws its essence from Bedouin camps, nomadic halts where people stopped not to consume, but to transmit, share and refocus. The lounge in turn becomes a contemporary stopover, a refuge for discerning travelers in search of a rare luxury: the luxury of slowing down. At the center of the space sits a round table designed by Héroïne, inspired by the Siniyas, the large traditional platters around which communities used to gather. This masterful piece becomes a veritable spatial and symbolic focal point. Around it, the experience is orchestrated. A steaming teapot and hand-washing, an ancestral gesture of purification, mark the entrance to the world of Amouage, an intimate threshold between memory and matter, silence and fragrance. With Salon de parfum, Amouage affirms its ambition: to create an exceptional retail experience that is lively, engaging and deeply inspiring, capable of taking every visitor on a sensory journey.

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Our belief

Retail as a media

Transform the store into a strategic medium for generating visibility and engagement.

London perfume salon

Discover our conviction

Lancaster
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Lancaster

Transcribe the new strategy of a high-end brand

Creation of a boutique concept where the Experience Ceremony skincare team guides customers step by step through Lancaster's expertise.

Fred
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Fred

Create a global brand activation strategy

Encapsulate the house's DNA through an omnichannel system to recruit a wider audience, engage customers and build loyalty.

The Balvenie
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The Balvenie

Increase brand desirability

To promote the craftsmanship and authenticity of its whisky, The Balvenie commissioned Héroïne to create a multi-sensory immersive activation. Conceived as a narrative journey around gesture and savoir-faire, this device combines experiential design, brand scenography and interactive content. By integrating the codes of luxury at every stage of the journey, the activation reinforces brand attachment and enables precise measurement of the customer experience.